How to setup general settings
General settings in Packrooster Shipping are important to set up before you start using the App. Many information are mandatory for different shipping carrier services, and they need to be set up if you don't want to end up having error messages when trying to fulfill and print shipping labels to your orders. Here's a small guide to each part of the general settings.
The general settings can be configured from Packrooster Shipping:
Settings -> General settings
Pack the whole quantity with one click
If you manually mark products as packed when creating shipments and you have multiple same items in an order, you can check this if you want mark all of those multiple items as "packed" with one single click.
Automatic printing for customs documents
If the shipment requires customs declaration documents, you can choose to automatically print them together with the shipping label.
Automations: Pack all items
When using the search of Packrooster Shipping, you can set the App to automatically fulfill the whole order with this.
Automations: Print earlier created labels
When using the search of Packrooster Shipping, you can set the App to automatically print the shipping label for the order.
Automations: Create shipping labels
Automatically create shipping labels when all items are packed.
Automations: Print Shipping labels
Automatically print shipping labels when all items are packed.
Automations: Fulfill shipment to Shopify
Automatically fulfill shipment to Shopify after all items are packed.
Shipping locations
Shipping locations can be created and removed from Shopify settings. Remember to add shipping location informations since many carriers require shipping location informations. Most important and always necessary are highlighted with an asterisk.
Shipments:
Content description
This is important to fill in, as many carrier services requires this information. It is the information of what the shipment contains. Each carrier has its' own setting for this under the carrier settings, but you can set a general setting for this from here, so that you don't need to set it again for each carrier.
Package material weight
Is the weight of the packaging material that you use. It adds in the total weight of the order. We strongly suggest to add a small weight here (like 10 grams), as if you don't use the product weight in Shopify, you might end up with zero weight shipment if you haven't set this up. Zero weight orders might not be supported by some carrier services, and you might end up with an error message when processing the order.
Shipping zone VAT ID's
Here you can fill in VAT ID's for each shipping zone you have set in Shopify settings. These are important especially when you are shipping to foreign countries, since some shipping carriers and customs declarations need this information.
Customers:
Send shipping confirmation email when fulfilling
Here you can set the App to automatically send the Shopify shipping confirmation email to the customer when the order is fulfilled with Packrooster Shipping. That email will also include the tracking number for the shipment.
Emphasize customer's note when opening the order
When an order has a note from customer upon opening the order in Packrooster it will open the note first to avoid missing it when processing the order.
Emphasized customer tags
Means that if you use Customer tags in your Shopify store, like VIP or blacklist, you can emphasize those tags when processing the orders with Packrooster Shipping. Emphasizing these tags could be useful for shops adding something extra to the shipments for VIP customers, or avoid processing orders of blacklisted customers.